Up close with Ashoka founder Bill Drayton

Bill Drayton in Seoul

Up close with Bill Drayton

On June 3-4, I had a rare opportunity to be up close with Bill Drayton, founder and CEO of Ashoka. He was invited as the keynote speaker at “International Conference on Social Entrepreneurship 2010″, an event hosted by Korea Development Institute (KDI) and Korea University in Seoul. I was asked by Ashoka to be a volunteer interpreter for him during his informal schedule, meeting with members of the Korean press and other meeting with interested parties.

Here I’ve compiled some recurring themes that Drayton repeatedly emphasized throughout the various meetings:

Everyone a changemaker

On many occasions he reiterated that he mean this quite literally. Everyone needs to be a changemaker. He observes that the rate of change and people causing change is increasing exponentially (he often motions with his hand an arc rising upwards). We live in a world where change is omni-present. All institutions need to adapt very quickly. How do we survive in a world that is ever-changing? By being changemakers. Those who cannot adapt will be left behind. He rhetorically asks, do you want to become Detroit or Silicon Valley?

The most powerful force in the world is an pattern changing idea in the hands of a changemaker.

Selecting Ashoka fellows

Surprisingly, Drayton says that good social entrepreneurs are not always the great workers, leaders, or managers. However, the following are common to all good social entrepreneurs:

1. New, system-changing idea
2. Creativity
3. Entrepreneurial qualities
4. Social impact of the idea
5. Ethical fiber

Of all these qualities, Drayton puts highest emphasis on the last, ethical fiber. Social entrepreneurs never work alone, but recruit hundreds or thousands of people to make change. Unless they can establish trust in the people they work with, they won’t get far. They need to be able to cascade the changes, and often in the process recruit people who in turn become changemakers themselves.

When interviewing candidates, Drayton talked about using the “cliff test”. He would imagine being at the edge of a cliff on a dark, windy night with the candidate beside him. He would feel the uneasiness rising up and at the moment of fear, if he feels can still trust the candidate, it’s a good indication.

Team of teams

The role of Ashoka is to provide support to social entrepreneurs, through its network, consulting and legal help provided by its partners, (which include McKinsey and many law firms) and in some cases with funding. Ashoka’s strength lies in the network of fellows, now numbering close to 3000, working across all continents, and its collective knowledge. One entrepreneur can make a difference locally, however with a network of entrepreneurs you can begin to see what is happening and where things are heading on a global level.

Drayon explains that the highest level of social entrepreneurship is “Collaborative Entrepreneurship”. How do you see and move the world to the new paradigm? What is the fundamental change that is coming? How do you discover that? When you have a network of fellows collaborating across borders to tackling tough issues such as human trafficking, education and the environment, you can begin to see a much greater impact.

Empathy and the young

How do we educate our young to adapt and work with change? Ken Robinson in his TED talk, mentions the need for creativity in our education. Drayton enlists the concept of empathy. Young children need to master empathy. Unless children master empathy, we will not be able to see a world where we collaborate to solve big issues facing humanity. Schools traditionally teach knowledge and rules. This is not enough and tend to inflexible in keeping up with the rate of change that is happening in the world.

Here Drayton mentions the work of Mary Gordon who is also at the conference and her movement Roots of Empathy. Ashoka aims to have within 5 years 80% of all primary school principals to be aware the importance of empathy in school.

Young children need to master empathy, older children and youth need to practicing being changemakers. This is where Youth Ventures, an initiative started by Ashoka fits in.

Drayton mentions the greatest gift we can give a child is the permission to make change, to tell them, “why don’t you do something about it?” And then get out of the way and let them do their own thing.

It’s about empathy, teamwork, leadership and changemaking.

Hybrid systems

Traditionally there is a gap between business sector and citizen sector. One seeks to maximize profits, and seek out new markets, while the other is concerned about serving local communities. When you bring them together, in hybrid value chains new levels of productivity can happen.

2 examples he mentions are:

Drip irrigation is an agricultural technique that delivers just the right amount of water to crops, allowing arid land to be cultivated. However this technique is cost-prohibitive for impoverished farmers. Businesses have the resources to mass produce the equipment. However it was the social entrepreneurs, who is keenly aware of the farmer’s needs and can work with the local community and the farmers, who find a way for businesses to serve the farmer and to access this new market.

These markets have been too risky for the businesses to enter, with returns on serving the poor uncertain. Farmers don’t have the financial means to purchase the equipment individually. However when the social entrepreneurs lays the bridge between the two, it’s a win-win situation, with the businesses gaining access to an untapped market and the farmers benefiting from higher production and two or three-fold increase in yield.

Also in Colombia, an Ashoka fellow approached a high-end tile manufacturer and proposed a line of high-quality but low-cost tiles that could serve the low-income market. This new line of tiles ended up being highly successful.

In the past 9 years running, over half of all Ashoka fellows have changed government policies and over three quarters have changed patterns in their field, proving their value is in bridging gaps between the government and businesses and the needs of local communities.

Drayton’s message for Korea

Social entrepreneurship has been a little slow in coming to East Asia. Korea is not alone in being unprepared to deal with a future where change is ever-accelerating. It is not alone in not working with and adequately equipping its young to be changemakers. Most of the youth culture around the world is not empowering.

In a meeting with Vice-Chairman of one of the most successful conglomerates in Korea, SK Energy, Drayton suggested that SK could,

  • Work with children and young people to find changemakers and network them,
  • Make sure that children learn empathy, in the schools they support, and help them practice making change,
  • Tell stories of people making change in your corporate advertising.

Essentially he was saying, “take on a big pattern changing idea for society.” He pointed to Walmart and its work and commitment to sustainability.

He also challenged the media to find young leading social entrepreneurs. To tell the success stories, and support role models.

Social entrepreneurs don’t build big organizations. They build big movements.

It seemed to me that all his points had a symbiotic relationship with each other. You need changemakers to create a better world, however changemakers don’t work alone. And you cannot imagine a world of changemakers without addressing how the young are taught to empathize. It felt like I was listening to Drayton’s personal journey. He started Ashoka 25 years ago by seeking out and supporting changemakers around the world. After conducting thousands of interviews in the pursuit of changemakers, his hard-won conclusion, institutionally embodied in Ashoka, is: our future, and the hope for a better world, lies with how we raise our children.

I could not agree more.

Bill Drayton in Seoul

Bill Drayton

  Bill Drayton in Seoul

With Bill Drayton and Vishnu Swaminathan

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Snowy day in Seoul

Snowy day in Seoul

Snow in Seoul

Seoul saw the heaviest snowfall in recorded history today. Make you realize how short “recorded history” actually is. We got about 24-25cm of snow.

Tried for a couple of hours to make it to work on this first working day of 2010, but public transportation was a mess. Gave up after a couple of hours and took the day off to take picture and have fun with the kids.

More photos.

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ChangeON conference presentation

On November 20, 2009 I made a presentation at ChangeON, a conference focusing on non-profits internet media, hosted by the Daum Foundation, the charitable arm of the Korean internet portal, Daum Communications. They just posted the video online.

My presentation (in Korean) was entitled “UX for Good”, focussing on how internet technologies and social media benefit non-profits, with 4 stories to illustrate how some non-profit organizations in the US are using the internet to their advantage.

The examples include:

  • CARMA.org, a site dedicated to monitoring carbon emissions from power plants and providing citizens with tools to take action.
  • Ask Your Lawmaker where users can post questions they want to ask lawmakers, visits vote on the question and reporters get the answers and post it back to the site.
  • DonorsChoose.org connecting classrooms in need of small funding for activities with donors across the US.
  • Ashoka’s Changemakers, global, open-sourced competition site which taps the community of social entrepreneurs to generate ideas for social change.

These are all work I was either directly involved in or made aware of when I was at Forum One Communications in Washington D.C.

Also check out all the other great presentations at the ChangeON conference (in Korean). Especially inspiring where the presentations by Jung Jin Ho of Yahoo! Korea, Park Woong Hyun of TBWA Korea, and Pyo Chul Min of WizardWorks.

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How losing control isn’t that bad

Mr Splashy Pants / Greenpeace.org

Mr Splashy Pants / Greenpeace.org

Mister Splashy Pants, a whale named after Greenpeace held a naming competition in 2007 isn’t really news, but Alexis Ohanian, who is a founder of Reddit tells a great story at TED (in 3 minutes no less!) of how social media created a meme, took Greenpeace by surprise, won the competition, Greenpeace ceded control and in the end saved whales, literally.

The example shows one way for establish organizations to work with social media: Loosen up and go with the flow. Make the most of the situation and the attention. You need to give something up to gain people’s trust and participation. This is something that corporations and non-profits alike are mortally afraid to do.

Organizations are afraid of losing control over their message. But what is brand identity anyway? Isn’t it something that forms in the minds of the customers and participants? And it’s hard to control what people think of you. Individuals are constantly making adjustments to accommodate, influence or reject the way they are perceived by others. But it’s an ongoing relationship, not one-way. The more social we get in the use of internet technologies, the more relationship-oriented things will be.

So it’s not ok to find new ways to do old things, like one-way communication. Embrace participation. Lose some control. It’s ok. If a serious organization like Greenpeace can have some fun, other can too.

See also: Wikipedia entry

Co-posted on uxforgood.org

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Green roof sightings in Seoul

Daum Communications / Ilshin Building

Green roof tops Daum Communications / Ilshin Building, Seoul, Korea

Seoul is not known for it eco-friendly building designs, but a couple of buildings I encountered recently, which have significant green roofs, have made me thinks that there may be hope yet for this city.

A Green roof according the Wikipedia:

A green roof is a roof of a building that is partially or completely covered with vegetation and soil, or a growing medium, planted over a waterproofing membrane. This does not refer to roofs which are merely colored green, as with green roof shingles.

The most significant benefit of green roofs are:

  • Reduces cooling cost in the summer
  • Reduces the city’s average temperature
  • Reduces stormwater run off

The best known green roofs are Chicago City Hall, The GAP Headquarters and Ford Motor Company’s River Rouge Plant.

Daum Communications / Ilshin Building

Click image to view slideshow

Yesterday I visited the new offices of Daum Communications, the distant-second-but-nicer-place-to-work Korean portal site (#1 is Naver.com). It is housed in the newly completed Ilshin building in Hannam-dong which is also the home to the Italian embassy. On the roof of the building I was surprised to discover a green roof. The chairman/CEO of Ilshin Spinning, Kim Young Ho, the building’s owner, is no stranger to design and architecture, having graduated with an architecture degree from Pratt in NY, and served on the board of the Korean Institute of Architects and also know for his formidable modern art collection. The anecdote recounted by one of the Daum staff was that he delayed the opening of the staff cafeteria on the 2nd floor of the this building because he was not happy with the design of trays.

ewha Communications / Ilshin Building

Click image to view slideshow

A couple of weeks ago, I found myself at Ewha Womans University (Note: “Womans” is not a misspelling), one of the oldest and most prestigious universities in Korea. I was very impressed by their recently completed the Ewha Campus Complex, which was designed by French architect, Dominique Perrault. The building itself unnoticeable at first glance since it is half buried in the ground, but this makes for an impressive green roof.

Dongdaemoon Design Plaza (photo: archiCentral.com)

Dongdaemoon Design Plaza
(photo: archiCentral.com)

Ground was recently broken for Dongdaemun Design Plaza, which replaces the aging Dongdaemoon Sports Complex. The London-based architect Zaha Hadid was awarded the commission following an international competition. The most prominent feature of the design is its fluid surface green roof that weaves and connects the various part of the design.

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